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WELCOME
FEMALE HEALTH CLINIC
NEW DAYS AND TIMES
The clinic will now be on MONDAYS and TUESDAYS
4pm - 7pm
No appointment necessary
ARE YOU REGISTERING TODAY?
DO YOU HAVE A GP SURGERY ALREADY IN THE AREA?
We are really sorry however; due to the hugely increased number of patients, we are unable to accept any new patients who already have a local GP at the present time.
Other surgeries in close proximity that have open lists are:
Grovelands Medical Practice - 701 Oxford Road, Reading, RG30 1HG
Abbey Medical Practice - 41 Russell Street, Reading, RG1 7XD
Tilehurst Surgery - Tylers Place, Pottery Road, Tilehurst, RG30 6BW
You are welcome to register there.
We are sorry that this situation has arisen however our list now exceeds 17600 patients. We are working in close liaison with North and West Reading Clinical Commissioning Group and the Primary Care team to try and establish a normal service as soon as possible.
22.01.17
Ask in Surgery for a form to order your prescriptions on line.
You can either use a nominated pharmacy who place the order for you and have it ready dispensed when you go to collect it.
Or ...
If you have a computer, you can have your own log in and order your prescriptions and have them sent electronically to a pharmacy of your choice.
Speak with Maria or a duty pharmacist - they can help you.
CHANGES TO OPENING HOURS / DATES FOR THE DIARY
Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training. Please note below any changes and accept our apologies for any inconvenience this may cause:
26th July 2017 - PPG meeting - all welcome - 1.30pm
23rd August 2017 - PPG meeting - all welcome - 7.00pm
27th September 2017 - PPG meeting - all welcome - 1.30pm
31st October 2017 - Closed for training 12.15pm - 4.45pm - urgent assistance only - call 01189 590257
30th November 2017 - Closed for training 12.15pm - 4.45pm - urgent assistance only - call 01189 590257
30th January 2018 - Closed for staff training 12.15pm - 4.45pm - urgent assisance only - call 01189 590257
29th March 2018 - Closed for staff training 12.15pm - 4.45pm - urgent assistance only - call 01189 590257
CQC Report
The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents.
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MORE NEWS
DR MALVEEN KAUR
As you may already be aware, Dr Malveen Kaur will be leaving the surgery in July 2017. We are sure that you will join us in wishing her all the very best for the future.
The remaining partners are delighted to announce that two new GP's will be joining us in September. This will add considerably to our GP appointments and in a time when it has been difficult for surgeries to recruit; we are extremely proud that they have chosen to join us.
Until that time Dr Kaur's patients will be looked after by the remaining Partners.
We will be writing to you in the coming weeks to advise you of the name of your new GP.
01.07.17
IT'S HERE...
Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.
Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time.
We will be continuing usual doctor appointments and telephone calls-based on our registered GP system. These appointments mean you can still book in advance to see or speak to your usual doctor about ongoing issues. We will continue to keep you informed?
15.04.16
111
is the number to call if you need
non urgent help when the surgery is closed.
Please dial
999
if you have a life threatening emergency
when the surgery is closed.
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