Western Elms Surgery 317 Oxford Road, Reading RG30 1AT

NEW CLINICAL SYSTEM

We will be having a change in our GP clinical system in the week beginning of 26th April 2018. As a result, any prescriptions requested for in this week will be paper prescriptions and will take 3-5 working days to be issued. NO EPS PRESCRIPTIONS CAN BE SENT DURING THIS WEEK.

We would therefore suggest that if you manage/request medication, it is requested in plenty of time before the week beginning the 26th April.

18.04.18

EASTER BANK HOLIDAY OPENING TIMES

THE SURGERY WILL BE CLOSED ON FRIDAY 30TH MARCH UNTIL MONDAY 2ND APRIL.

THE SURGERY WILL BE OPEN AS USUAL FROM TUESDAY 3RD APRIL.

**PATIENTS SHOULD ENSURE THAT THEY HAVE SUFFICIENT MEDICATION TO COVER THEM OVER THE HOLIDAY PERIOD AND ENSURE THAT ANY REQUEST FOR REPEAT PRESCRIPTIONS ARE IDEALLY MADE BY TUESDAY 27TH MARCH. APPOINTMENTS ARE AVAILABLE THROUGH OUR OUT-OF-HOURS SERVICE OVER THE EASTER WEEKEND.

PATIENTS WHO MAY REQUIRE AN APPOINTMENT DURING THIS TIME SHOULD CONTACT NHS 111**

27.03.18

SURGERY EXTENSION/OPENING HOURS

Work will commence on the building by the beginning of April. Please bare with us as we will have to provide the same amount of appointments but with only half a building.

Taking this into account the surgery may be open 7 days a week so opening hours may feel different.

For now we will be closing all prebookable appointments from the middle of March until we have got a plan for the appointment system in order to facilitate this. We will still have on the day appointments but prebookable appointments will most likely be for weekends and evenings only during this time.

We will keep you updated but apologise in advance for any inconvenience caused.

02.02.18

PATIENT CAR PARK

Please take extra care when entering or walking through the patient car park as there is a dip near the entrance. Please avoid walking through the patient car park and walk on the pathway. We are aware this is an issue, however the building works are due to commence shortly and will be used by Heavy Goods Vehicles constantly so will be in worse disrepair and will be fixed in due course after the building work has taken place.

26.01.18

CQC VISIT

We had our visit from the CQC on 10th January 2018 we are currently waiting for the report to come back to us which will take 4-6 weeks. We are hoping we have bettered our GOOD outcome since the last report and will keep you updated on the final outcomes.

18.01.18

CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause:

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

 24th January 2018 - PPG meeting - please come and find out what we are about, we have a speaker on TB - 1.328th March 2018 - PPG meeting 28th March 2018 - PPG meeting - 1.30pm - please check for location as we may not be able to have at the surgery due to building work.

30th March 2018 - BANK HOLIDAY SURGERY CLOSED

2nd April 2018 - BANK HOLIDAY SURGERY CLOSED

25th April 2018 - PPG meeting - 7pm - please check for location as we may not be able to have at the surgery due to building work

7th May 2018 - BANK HOLIDAY SURGERY CLOSED

9th May 2018 - Closed for staff training 12.15pm - 4.45pm - urgent assistance only - call 01189 590257

28th May 2018 - BANK HOLIDAY SURGERY CLOSED

27.03.18

CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

 THE WE.SCRIPTS EMAIL ADDRESS WILL BECOME INVALID FROM 1ST APRIL 2016 - PLEASE SORT OUT AN ALTERNATIVE WAY TO ORDER YOUR PRESCRIPTIONS?
 

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