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WELCOME


IT'S BEGUN!

As you may have seen the building work has now started, builders have taken over the patient car park and we are down to half a building...

Thank you for your cooperation during this time.

22.05.18


MAY BANK HOLIDAY OPENING TIMES

THE SURGERY WILL BE CLOSED ON MONDAY 28TH MAY.

THE SURGERY WILL BE OPEN AS NORMAL FROM TUESDAY 29TH MAY.

**PATIENTS SHOULD ENSURE THAT THEY HAVE SUFFICIENT MEDICATION TO COVER THEM OVER THE HOLIDAY PERIOD AND ENSURE THAT ANY REQUEST FOR REPEAT PRESCRIPTIONS ARE IDEALLY MADE BY TUESDAY 22ND MAY. PATIENTS WHO MAY REQUIRE AN APPOINTMENT DURING THIS TIME SHOULD CONTACT NHS 111**

22.05.18


CQC VISIT

We had our visit from the CQC on 10th January 2018 and have received a GOOD outcome. Thank you for all of the lovely comments we received during this. It's lovely to hear our patients are very happy with the care we provide at Western Elms.

22.05.18


NEW CLINICAL SYSTEM

We will be having a change in our GP clinical system in the week beginning 23rd April 2018. As a result, any prescriptions requested for in this week will be paper prescriptions and will take 3-5 days to be issued. NO EPS PRESCRIPTIONS CAN BE SENT DURING THIS WEEK.

18.04.18


CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause:

23rd May 2018 - PPG Meeting - 1.30pm - Oddfellows Hall - All Welcome

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

 24th January 2018 - PPG meeting - please come and find out what we are about, we have a speaker on TB - 1.328th March 2018 - PPG meeting25th April 2018 - PPG meeting - 7pm - please check for location as we may not be able to have at the surgery

23rd May 2018 - PPG Meeting - 1.30pm - Oddfellows Hall - All Welco28th May 2018 - BANK HOLIDAY SU28th May 2018 - BANK HOLIDAY SURGERY CLOSED

27th June 2018 - PPG Meeting - 1.30pm - Oddfellows Hall - All Welcome

11th July 2018 - CLOSED for staff training 12pm - 5pm - urgent assistance only - call 01189 590257

25th July 2018 - PPG Meeting - 1.30pm - Oddfellows Hall - All Welcome

22nd August 2018 - PPG Meeting - 1.30pm - Oddfellows Hall - All Welcome

27 August 2018 - BANK HOLIDAY SURGERY CLOSED

22.05.18


CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

   


 THE WE.SCRIPTS EMAIL ADDRESS WILL BECOME INVALID FROM 1ST APRIL 2016 - PLEASE SORT OUT AN ALTERNATIVE WAY TO ORDER YOUR PRESCRIPTIONS?
 

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MORE NEWS

 callCHILDHOOD U

It’s here…

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 

Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time.

 


TRAVEL CLINICS

Dear Patients,

Please be advised that we will not be giving any travel advice or consultations whilst we are extending the building.

Travel clinics are not part of the core NHS contract and constitute a private consultation.  We feel at this time, whilst our capacity for appointments is less, that our NHS work must take priority.

If you need travel advice, please refer to NHS choices or contact the MASTA clinic held at Grovelands Surgery on the Oxford Road.

We apologise that this may be an inconvenience for some however we hope to resume our service just as soon as is possible.

Kind regards

Lisa (Practice Manager)


PRESCRIPTIONS

Please ask in surgery for a repeat request form.

You can either use a nominated pharmacy who place the order for you and have it ready to dispense when you go to collect it...

Or...

If you have a computer, you can have your own log in and order your prescriptions. They can then be sent to a pharmacy of your choice for collection.

Speak with Maria or a duty pharmacist - they can help you.

PLEASE NOTE: WE DO NOT TAKE PRESCRIPTION REQUESTS OVER THE TELEPHONE. THERE ARE SAFETY ISSUES INVOLVED WITH THIS AND YOUR SAFETY IS NUMBER ONE PRIORITY.

27.03.18


WEBSITE FACELIFT

Our website will be having a revamp and we will have a new interface which will be interactive... you will be able to do exciting new things such as upload blood pressure readings or contact the surgery online!

18.01.18


NEWSLETTERS

Do you keep up with our monthly newsletters? They can be found in the waiting room...

If you would like one sent electronically please email us on we.patientgroup@nhs.net we can then add you to our virtual group and you will be sent one to your email each month along with a set of the PPG minutes.

18.01.18


 
 
Please be advised that all calls are now recorded
Thank you
1st01.06.1501.06.15  
  

 

111

 

is the number to call if you need

non urgent help when the surgery is closed.

 

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.