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 ANNUAL SURVEY 14-15

The annual survey has been published on the NHS Choices Website today.  This year we have used the feedback given to us from completion of the Friends and Family test along with comments, compliments and complaints received through the year.

Please look on the nhs choices website and search for Western Elms surgery.  We will upload the report on to this website in the next couple of days after some maintenance work.

Thank you as always for your continued feedback.

 

CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

 

 How to order a prescription

Our preferred method of prescription request is now via the chemist. Please speak to the chemist of your choice and ask for it to be "nominated" and then they can request and recieve electronic prescriptions on your behalf.  The prescription is received on-line at the surgery and signed electronically by your GP and then returned.  It still takes 48 hours as it still has to be checked for safety reasons however it is not a piece of paper that can go missing!  It is an auditable system whereby we can tell where the prescription is in the process.

Alternatively if you need a repeat issued and have not nominated a pharmacy you can hand in the right hand side of your prescription to the receptionist or put it in the prescription box.  The doctors need to check and sign these so please allow 2 full working days before collection. Prescriptions can be posted if you enclose an S.A.E.

WE ARE NO LONGER ABLE TO TAKE PRESCRIPTIONS OVER THE PHONE.  This was never a formal process of ordering a prescription but a favour to patients who needed it.  There is no need to do this any more as you are able to phone your nominated pharmacy and order your prescription with them.  They are trained to receive prescription requests over the phone and in the interests of safety for all patients we will no longer be able to do so. We are sorry.


 

CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

20th May - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

17th June 2015 - PPG OPEN MEETING - Speaker - South Central Ambulance on Adrenaline Trials in Cardiac Arrest - 6.45pm - new members are always welcome 

22nd July - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

19th August 2015 - PPG meeting - 6.45pm - new members are always welcome 

29th September - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

11th October 2015 - PPG AGM meeting - 6.45pm - new members are always welcome 

25th November - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

16th December 2015 - PPG meeting - 6.45pm - new members are always welcome 

 

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MORE NEWS

SORRY ...

We are very sorry for any problems you may have had this week with on line services.

We had a new server installed last weekend and sadly it came with many teething problems.  We hope that we are now on the home straight and we will have our on line services back up and running by Monday.

Many apologies for any inconvenience caused 23.04.15

 

111

is the new number to call if you need

non urgent help when the surgery is closed.

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.