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SURGERY EXTENSION/OPENING HOURS

Work will commence on the building by the beginning of April. Please bare with us as we will have to provide the same amount of appointments but with only half a building.

Taking this into account the surgery may be open 7 days a week so opening hours may feel different.

For now we will be closing all prebookable appointments from the middle of March until we have got a plan for the appointment system in order to facilitate this. We will still have on the day appointments but prebookable appointments will most likely be for weekends and evenings only during this time.

We will keep you updated but apologise in advance for any inconvenience caused.

02.02.18


PATIENT CAR PARK

Please take extra care when entering or walking through the patient car park as there is a dip near the entrance. Please avoid walking through the patient car park and walk on the pathway. We are aware this is an issue, however the building works are due to commence shortly and will be used by Heavy Goods Vehicles constantly so will be in worse disrepair and will be fixed in due course after the building work has taken place.

26.01.18


PPG MEETING WEDNESDAY 28TH FEBRUARY 2018

Please come along to our patient participation group meeting on Wednesday 28th February at 7pm, we would love to see you there. The Western Elms MDT including GPs will be attending to talk to the group about the upcoming extension and answer any questions they may have regarding patient care during this time.

26.01.18


CQC VISIT

We had our visit from the CQC on 10th January 2018 we are currently waiting for the report to come back to us which will take 4-6 weeks. We are hoping we have bettered our GOOD outcome since the last report and will keep you updated on the final outcomes.

18.01.18


PRESCRIPTIONS

Ask in Surgery for a form to order your prescriptions on line. 

You can either use a nominated pharmacy who place the order for you and have it ready dispensed when you go to collect it.

Or ...

If you have a computer, you can have your own log in and order your prescriptions and have them sent electronically to a pharmacy of your choice.

Speak with Maria or a duty pharmacist - they can help you.

PLEASE NOTE: WE DO NOT TAKE PRESCRIPTION REQUESTS OVER THE TELEPHONE.  THERE ARE SAFETY ISSUES INVOLVED WITH THIS AND YOUR SAFETY IS OUR NUMBER ONE PRIORITY.

18.01.18


CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause:

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

 24th January 2018 - PPG meeting - please come and find out what we are about, we have a speaker on TB - 1.3028th February 2018 - PPG meeting - please come and find out what we are about - 7pm

27th March 2018 - PPG meeting - please come and find out what we are about - 1.30pm

29th March 2018 - Closed for staff training 12.15pm - 4.45pm - urgent assistance only - call 01189 590257

 

 


 

  

CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

   


 THE WE.SCRIPTS EMAIL ADDRESS WILL BECOME INVALID FROM 1ST APRIL 2016 - PLEASE SORT OUT AN ALTERNATIVE WAY TO ORDER YOUR PRESCRIPTIONS?
 

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17th DecemberThis site is best viewed with a modern browser such as Microsoft Internet Explorer 8 or later, or Mozilla Firefox.

MORE NEWS

 callCHILDHOOD U

It’s here…

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 

Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time.

 


PLANNING PERMISSION...

The planning permission for the surgery extension has been passed and the contract is now out to tender. Work will be commencing on the building by the end of March.

We will keep you updated but please bare with us as we will have to provide the same amount of appointments but with only half a building; for some of the time. During this time opening hours may feel a bit different.

18.01.18


WEBSITE FACELIFT

Our website will be having a revamp and we will have a new interface which will be interactive... you will be able to do exciting new things such as upload blood pressure readings or contact the surgery online!

18.01.18


NEWSLETTERS

Do you keep up with our monthly newsletters? They can be found in the waiting room...

If you would like one sent electronically please email us on we.patientgroup@nhs.net we can then add you to our virtual group and you will be sent one to your email each month along with a set of the PPG minutes.

18.01.18


 
 
Please be advised that all calls are now recorded
Thank you
1st01.06.1501.06.15  
  

 

111

 

is the number to call if you need

non urgent help when the surgery is closed.

 

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.