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 ANNUAL SURVEY 14-15

The annual survey has been published on the NHS Choices Website today.  This year we have used the feedback given to us from completion of the Friends and Family test along with comments, compliments and complaints received through the year.

Please click here to download the report.

Thank you as always for your continued feedback.

  

CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

 

 How to order a prescription

Our preferred method of prescription request is now via the chemist. Please speak to the chemist of your choice and ask for it to be "nominated" and then they can request and recieve electronic prescriptions on your behalf.  The prescription is received on-line at the surgery and signed electronically by your GP and then returned.  It still takes 48 hours as it still has to be checked for safety reasons however it is not a piece of paper that can go missing!  It is an auditable system whereby we can tell where the prescription is in the process.

Alternatively if you need a repeat issued and have not nominated a pharmacy you can hand in the right hand side of your prescription to the receptionist or put it in the prescription box.  The doctors need to check and sign these so please allow 2 full working days before collection. Prescriptions can be posted if you enclose an S.A.E.

WE ARE NO LONGER ABLE TO TAKE PRESCRIPTIONS OVER THE PHONE.  This was never a formal process of ordering a prescription but a favour to patients who needed it.  There is no need to do this any more as you are able to phone your nominated pharmacy and order your prescription with them.  They are trained to receive prescription requests over the phone and in the interests of safety for all patients we will no longer be able to do so. We are sorry.


 

CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

22nd July - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

19th August 2015 - PPG meeting - 6.45pm - new members are always welcome 

29th September - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

11th October 2015 - PPG AGM meeting - 6.45pm - new members are always welcome 

25th November - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

16th December 2015 - PPG meeting - 6.45pm - new members are always welcome 

 

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MORE NEWS

 call
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WE ARE PLEASED TO ADVISE YOU THAT THE SURGERY IS HAVING A NEW TELEPHONE SYSTEM INSTALLED ON WEDNESDAY 22nd July.
THIS WILL IMPROVE THE CURRENT TELEPHONE ACCESS AND RECORD ALL CALLS TO ENHANCE PATIENT CARE.
As a result of this telephone access will be limited between 1pm and 4pm on 22nd July.
If you need a Doctor or advice within those times please call on 01189 505778.
If your call can wait until another time then we would be very grateful as we will only have a limited number of lines.
Please accept our apologies for any inconvenience this may cause and we would also like to thank you for your patience over this time.
Thank you - 01.06.15
1st01.06.1501.06.15
 

 

111

is the number to call if you need

non urgent help when the surgery is closed.

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.