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CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

 

  FLU CLINICS  

If you do not want the Flu vaccine please let us know and we will note it on your records. 

Unfortunately we require this information every year and are not allowed to assume that it is the same!

 

How to order a prescription

Our preferred method of prescription request is now via the chemist. Please speak to the chemist of your choice and ask for it to be "nominated" and then they can request and recieve electronic prescriptions on your behalf.  The prescription is received on-line at the surgery and signed electronically by your GP and then returned.  It still takes 48 hours as it still has to be checked for safety reasons however it is not a piece of paper that can go missing!  It is an auditable system whereby we can tell where the prescription is in the process.

Alternatively if you need a repeat issued and have not nominated a pharmacy you can hand in the right hand side of your prescription to the receptionist or put it in the prescription box.  The doctors need to check and sign these so please allow 2 full working days before collection. Prescriptions can be posted if you enclose an S.A.E.

WE ARE NO LONGER ABLE TO TAKE PRESCRIPTIONS OVER THE PHONE.  This was never a formal process of ordering a prescription but a favour to patients who needed it.  There is no need to do this any more as you are able to phone your nominated pharmacy and order your prescription with them.  They are trained to receive prescription requests over the phone and in the interests of safety for all patients we will no longer be able to do so. We are sorry.


 

CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause:

 

30th March - no afternoon walk in clinic  

25th February 2015 - PPG meeting - 6.45pm - new members are always welcome

11th March - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care

18th March - no walk in clinic

30th March - no walk in clinic

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

21st April 2015 - PPG meeting - 6.45pm - new members are always welcome 

27th May - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

16th June 2015 - PPG meeting - 6.45pm - new members are always welcome 

22nd July - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

18th August 2015 - PPG meeting - 6.45pm - new members are always welcome 

29th September - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

10th October 2015 - PPG AGM meeting - 6.45pm - new members are always welcome 

25th November - 12.15pm-4.30pm - staff training - closed, call 01189 590257 for emergency care 

15th December 2015 - PPG meeting - 6.45pm - new members are always welcome 

 

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MORE NEWS

 OUR LIST IS NOW OPEN!!!

We are sorry that our list has been closed for so long.  Unfortunately we had to make that very difficult decision in the interest of all of our patients.  Sadly to reduce the number of patients we have had to ask those who no longer live within our boundaries to register elsewhere which did not go down very well.  We believe this is a reflection of the patient care that we aspire to give everyone.

On the flip side, we are now open.

Our registering GP at the moment is:  

DR KAUR 

To ensure that all new patients are looked after with dignity and respect and to the level that the public have come to know from Western Elms Surgery, our registration procedure has changed slightly. 

If you would like to register here, please collect a form from reception at which time an appointment will be given to you for you to return your form, photo ID and proof of address.  A member of staff will go through the form with you to make sure that we have all the correct information to enable us to look after you well.

Our apologies for any inconvenience caused


 

111

is the new number to call if you need

non urgent help when the surgery is closed.

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.