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HOW TO ORDER A PRESCRIPTION
Our preferred method of prescription request is now via the chemist. Please speak to the chemist of your choice and ask for it to be "nominated" and then they can request and recieve electronic prescriptions on your behalf. The prescription is received on-line at the surgery and signed electronically by your GP and then returned. It still takes 48 hours as it still has to be checked for safety reasons however it is not a piece of paper that can go missing! It is an auditable system whereby we can tell where the prescription is in the process.
Alternatively if you need a repeat issued and have not nominated a pharmacy you can hand in the right hand side of your prescription to the receptionist or put it in the prescription box. The doctors need to check and sign these so please allow 2 full working days before collection. Prescriptions can be posted if you enclose an S.A.E.
WE ARE NO LONGER ABLE TO TAKE PRESCRIPTIONS OVER THE PHONE. This was never a formal process of receiving a prescription but a favour to patients who needed it. There is no need to do this any more as you are able to phone your nominated pharmacy and order your prescription with them. They are trained to receive prescription requests over the phone and in the interests of safety for all patients we will no longer be able to do so. We are sorry.
TRAINING UPDATE
DR SHAMIM RAHMAN has been with us now for 6 months as an F2 Registrar Doctor. We have had lots of lovely compliments about him and know everyone will wish him well on his next training placement where he will complete his final year to becoming a GP.
DR JENNI EGGLESTON will be joining us in August for 6 months on her next placement. Please join us in making her feel welcome, as you always do.
We are very proud to be a training practice and with all the current news about a lack of GPs for the future, it is very important that we get everybody on board with supporting our trainees.
Thank you for your continued support.
CHANGES TO OPENING HOURS
Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training. Please note below any changes and accept our apologies for any inconvenience this may cause:
29th July - 12.15pm-4.30pm - Staff training - closed
11th August - no walk in family planning clinic
13th August - no walk in family planning clinic
20th August - Patient Participation Group meeting - 6.45pm - contact Theresa if you would like to come
25th August - bank holiday -Please dial 111 if you require assistance
30th September - 2.15pm - 4.30pm - staff training - closed
29th October - Patient Participation Group - AGM - 6.45pm - contact Theresa if you would like to come
26th November - 2.15pm - 4.30pm - staff training - closed
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MORE NEWS
DR SIMON PETTITT
Sadly Dr Pettitt will be leaving us at the end of July. We are very sad that he is leaving us as we have had excellent feedback from his patients and he has fitted in to the Western Elms team from day one. We will miss him but wish him well on his new adventures.
We know some of you have had two GPs in a very short space of time and to this end we are pleased to advise you that Dr Marc Batista is returning to the surgery and will be taking over the patient care of Dr Pettitts patients. We had lots of sad patients when Dr Batista completed his training so it is very exciting that he has chosen to come back to us. We know that some of you will have already met him and have built a relationship with him so this should smooth the transition.
Our other GPs have full patient lists at the current time so we have chosen wisely to ensure that you have the best possible patient care that Western Elms can offer. We would therefore ask that those of you who have not met with Dr Batista meet with him at least once as we are sure you will be as pleased as we are.
LIST CLOSURE
We are sorry to advise all prospective patients that we have had to close our list with immediate effect.
This is not a decision that we take lightly but our responsibility is to those patients who are already registered with us.
We will be working with NHS England in the hope that measures can be taken to ensure that we open it again as soon as we can.
Alternative surgeries are available on NHS Choices website or ask at the desk for contact details for the TVPCA who will help you register elsewhere.
Our apologies for any inconvenience caused
111
is the new number to call if you need non urgent help when the surgery is closed.
Please dial
999
if you have a life threatening emergency when the surgery is closed.
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