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WELCOME

DR OJI

WILL BE ON SABBATICAL IN

MAY, JUNE AND JULY 2016

DR HELEN RUTHERFORD WILL BE JOINING THE TEAM TO

LOOK AFTER DR OJI’S PATIENTS 

15.04.16


WESTERN ELMS PATIENT PARTICIPATION GROUP

INVITES YOU TO AN EVENING TALK WITH

 Image result for eat 4 health 

Come and find out about Nutritional Education.

There will be a speaker discussing, Weight management,

Exercise and Nutrition.

On

27th APRIL 2016 at 7PM

 Refreshments will be available, Entrance by ticket only

(Request your ticket by phone, at reception or we.patientgroup@nhs.net

 


 

EXCITING NEWS:

DR MARC BATISTA ... has become a Partner at Western Elms Surgery with effect from 1st April 2016.  The existing partners are thrilled to have him on board.  Congratulations Dr Batista.

 


 

CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

27th April 2016 - PPG meeting - 7.00pm - new members are always welcome - Eat 4 Health will be giving a talk - please ask at reception.  - spe

2nd May 2016 - Bank Holiday - please dial 111 if you need medical assistancece 111 if you need medical assistancea

25th May 2016 - PPG meeting - 1.30pm - new members are always welcome 

30th May 2016 - Bank Holiday - please dial 111 if you need medical assistance 

  


 

ANNUAL SURVEY 14-15

The annual survey has been published on the NHS Choices Website today.  This year we have used the feedback given to us from completion of the Friends and Family test along with comments, compliments and complaints received through the year.

Please click here to download the report.

Thank you as always for your continued feedback.

 


 

  

CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

   


 THE WE.SCRIPTS EMAIL ADDRESS WILL BECOME INVALID FROM 1ST APRIL 2016 - PLEASE SORT OUT AN ALTERNATIVE WAY TO ORDER YOUR PRESCRIPTIONS?
 

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MORE NEWS

 callCHILDHOOD U

It’s here…

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 

Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time.

 

We will be continuing usual doctor appointments and telephone calls-based on our registered GP system. These appointments mean you can still book in advance to see or speak to your usual doctor about ongoing issues. We will keep you informed? 

IT'S HERE...

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time. 

We will be continuing usual doctor appointments and telephone calls-based on our registered GP system. These appointments mean you can still book in advance to see or speak to your usual doctor about ongoing issues. We will continue to keep you informed? 

15.04.16

 

 
WE ARE PLEASED TO ADVISE YOU THAT THE SURGERY HAS A
NEW TELEPHONE SYSTEM
THIS WILL IMPROVE THE CURRENT TELEPHONE ACCESS AND RECORD ALL CALLS TO ENHANCE PATIENT CARE. 
Please be advised that all calls are now recorded
Thank you - 01.06.15
1st01.06.1501.06.15  
  

 

111

 

is the number to call if you need

non urgent help when the surgery is closed.

 

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.