Home

Waiting Room

WELCOME


PLEASE CAN WE ASK YOU NOT TO USE YOUR TELEPHONES IN THE WAITING ROOM?

We have received a number of complaints about this.

Please do not be offended if we ask you to terminate your call or continue with it outside.

27.10.17


HAVE YOU SEEN OUR BUILDING PLANS?  THE PLANNING APPLICATION IS IN WITH THE COUNCIL!

We are holding an informal question and answer session on 2nd August 2017 at 6.30pm.

Please feel free to come along, see the plans and find out how it will improve your patient care.

27.07.17


FEMALE HEALTH CLINIC

NEW DAYS AND TIMES

The clinic will now be on MONDAYS and TUESDAYS

4pm - 7pm

No appointment necessary

 


Image preview

Ask in Surgery for a form to order your prescriptions on line. 

You can either use a nominated pharmacy who place the order for you and have it ready dispensed when you go to collect it.

Or ...

If you have a computer, you can have your own log in and order your prescriptions and have them sent electronically to a pharmacy of your choice.

Speak with Maria or a duty pharmacist - they can help you.

 


CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause:

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

 

30th November 2017 - Closed for training 12.15pm - 4.45pm - urgent assistance only - call 01189 590257

25th December 2017 - Closed - please call 111 for assistance

26th December 2017 - Closed - please call 111 for assistance

1st January 2018 - Closed - please call 111 for assistance

24th January 2018 - PPG meeting - please come and find out what we are about, we have a speaker on TB - 1.30pm

30th January 2018 - Closed for staff training 12.15pm - 4.45pm - urgent assisance only - call 01189 590257

28th February 2018 - PPG meeting - please come and find out what we are about - 7pm

27th March 2018 - PPG meeting - please come and find out what we are about - 1.30pm

29th March 2018 - Closed for staff training 12.15pm - 4.45pm - urgent assistance only - call 01189 590257

 

 


 

  

CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

   


 THE WE.SCRIPTS EMAIL ADDRESS WILL BECOME INVALID FROM 1ST APRIL 2016 - PLEASE SORT OUT AN ALTERNATIVE WAY TO ORDER YOUR PRESCRIPTIONS?
 

`;lsdmflakglakfngl;aal;dnbldnbldnb; k;m.lAll GP practices are required to declare the mean

17th DecemberThis site is best viewed with a modern browser such as Microsoft Internet Explorer 8 or later, or Mozilla Firefox.

MORE NEWS

 callCHILDHOOD U

It’s here…

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 

Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time.

 


EXCITING TIMES ...

We have two new GPs starting with us in September.

Dr Joanne Webb starts on 6th September 2017

Dr David Collins starts on 18th September 2017.  Many of you will have met Dr Collins as he was our Registrar in 16-17 and we are really pleased that he has decided to stay with.

Together they will be taking over the care of Dr Malveen Kaurs patients. 

27.07.17


 

DR MALVEEN KAUR

As you may already be aware, Dr Malveen Kaur will be leaving the surgery in July 2017.  We are sure that you will join us in wishing her all the very best for the future.

The remaining partners are delighted to announce that two new GP's will be joining us in September.  This will add considerably to our GP appointments and in a time when it has been difficult for surgeries to recruit; we are extremely proud that they have chosen to join us.

Until that time Dr Kaur's patients will be looked after by the remaining Partners. 

We will be writing to you in the coming weeks to advise you of the name of your new GP.

01.07.17


 

IT'S HERE...

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time. 

We will be continuing usual doctor appointments and telephone calls-based on our registered GP system. These appointments mean you can still book in advance to see or speak to your usual doctor about ongoing issues. We will continue to keep you informed? 

15.04.16

 

 
 
Please be advised that all calls are now recorded
Thank you
1st01.06.1501.06.15  
  

 

111

 

is the number to call if you need

non urgent help when the surgery is closed.

 

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.